BCACHA

The Boise City/Ada County Housing Authority is a public entity that administers and facilitates affordable housing programs and development in the city of Boise and Ada County.

BCACHA are two separate, pseudo-government agencies that administer public housing programs like Section 8 and HUD housing for the city of Boise and Ada County. They walk a tight rope of administering housing programs, serving the people in the programs, and making recommendations on policy. It’s a busy, complex operation with stake holders from both private and public sectors.

Mission-Critical Web App

When COVID hit, the Boise City/Ada County Housing Authorities were charged with a mission-critical role: dispersing rental relief funds to those that needed it most.
Relying on our longstanding working relationship, BCACHA turned to Made Right Media to build an online application portal for the program. The portal needed to be simple to use, adapt to changing legislation, adhere to strict privacy laws, prevent fraud, and handle potentially thousands of applications per day. It also needed to be functional in a matter of weeks.
With BCACHA’s amazing staff, and the power of this portal, Boise and Ada County lead the nation in the disbursement of these crucial rental relief funds.

Emergency Rental Assistance Program

$ 1563907
Dollars Paid Out
768
Families Helped

Branding + Photography

Prior to the new site build, front office staff and case-managers were overloaded with menial administrative tasks, like updating information in waitlists and fielding calls about simple communication matters. Made Right Media devised a smart, simple, and HIPPA compliant communication tool that allowed participants to update their details and send a message directly to their case managers through the website. This led to a substantial drop in call volume and freed up staff to focus on more important things.

BCACHA Screens
BCACHA Site Architecture

Accessible Web Design

One challenge BCACHA faced was distilling a multitude of complex housing programs and presenting them in a way that was easy to understand, easy to find, and accessible to all. Made Right Media reorganized over 80 pages of information with simplified navigation and a user questionnaire that helps people find programs relevant to them. 
The website also adhered to ADA accessibility guidelines, ensuring that disabled users could find the information they need.

Automated Communication

Prior to the new site build, front office staff and case-managers were overloaded with menial administrative tasks, like updating information in waitlists and fielding calls about simple communication matters. Made Right Media devised a smart, simple, and HIPPA compliant communication tool that allowed participants to update their details and send a message directly to their case managers through the website. This led to a substantial drop in call volume and freed up staff to focus on more important things.