BCACHA
The Boise City/Ada County Housing Authority is a public entity that administers and facilitates affordable housing programs and development in the city of Boise and Ada County.
BCACHA are two separate, pseudo-government agencies that administer public housing programs like Section 8 and HUD housing for the city of Boise and Ada County. They walk a tight rope of administering housing programs, serving the people in the programs, and making recommendations on policy. It’s a busy, complex operation with stake holders from both private and public sectors.
![BCACHA 1 BCACHA Photo](https://maderightmedia.com/wp-content/uploads/2021/08/BCACHA-Photo-1024x678.jpg)
![BCACHA 2 BCACHA Logo Mockup](https://maderightmedia.com/wp-content/uploads/2021/08/BCACHA-Logo-Mockup-1024x683.jpg)
![BCACHA 3 ERAP Laptop Mockup](https://maderightmedia.com/wp-content/uploads/2021/08/ERAP-Laptop-Mockup-1024x683.jpg)
Branding + Photography
Prior to the new site build, front office staff and case-managers were overloaded with menial administrative tasks, like updating information in waitlists and fielding calls about simple communication matters. Made Right Media devised a smart, simple, and HIPPA compliant communication tool that allowed participants to update their details and send a message directly to their case managers through the website. This led to a substantial drop in call volume and freed up staff to focus on more important things.
![BCACHA 4 BCACHA Screens](https://maderightmedia.com/wp-content/uploads/2021/08/BCACHA-Screens-1024x683.jpg)
![BCACHA 5 BCACHA Site Architecture](https://maderightmedia.com/wp-content/uploads/2021/08/BCACHA-Site-Architecture-1024x683.jpg)
Accessible Web Design
Automated Communication
Prior to the new site build, front office staff and case-managers were overloaded with menial administrative tasks, like updating information in waitlists and fielding calls about simple communication matters. Made Right Media devised a smart, simple, and HIPPA compliant communication tool that allowed participants to update their details and send a message directly to their case managers through the website. This led to a substantial drop in call volume and freed up staff to focus on more important things.