The Boise City/Ada County Housing Authority is a public entity that administers and facilitates affordable housing programs and development in the city of Boise and Ada County.
BCACHA are two separate, pseudo-government agencies that administer public housing programs like Section 8 and HUD housing for the city of Boise and Ada County. They walk a tight rope of administering housing programs, serving the people in the programs, and making recommendations on policy. It’s a busy, complex operation with stake holders from both private and public sectors.
Prior to the new site build, front office staff and case-managers were overloaded with menial administrative tasks, like updating information in waitlists and fielding calls about simple communication matters. Made Right Media devised a smart, simple, and HIPPA compliant communication tool that allowed participants to update their details and send a message directly to their case managers through the website. This led to a substantial drop in call volume and freed up staff to focus on more important things.
Accessible Web Design
One challenge BCACHA faced was distilling a multitude of complex housing programs and presenting them in a way that was easy to understand, easy to find, and accessible to all. Made Right Media reorganized over 80 pages of information with simplified navigation and a user questionnaire that helps people find programs relevant to them.
The website also adhered to ADA accessibility guidelines, ensuring that disabled users could find the information they need.
Automated Communication
Prior to the new site build, front office staff and case-managers were overloaded with menial administrative tasks, like updating information in waitlists and fielding calls about simple communication matters. Made Right Media devised a smart, simple, and HIPPA compliant communication tool that allowed participants to update their details and send a message directly to their case managers through the website. This led to a substantial drop in call volume and freed up staff to focus on more important things.
